Poki 2 Privacy Policy – Complete Details on How Your Personal Information Is Protected

1Introduction

Poki 2 is an internationally licensed online gaming platform operating for users in Bangladesh. We believe privacy is a fundamental right, and that belief is the foundation of our data protection policy.

This Privacy Policy explains what information poki 2 collects about you, why it is collected, how it is used, and how it is kept secure. Reading this will help you understand how much control you have over your data and where you can go for support.

This policy is built in accordance with international data protection standards and is updated regularly. The latest version will always be available on this page.

2What Data We Collect

Poki 2 collects three types of information — what you provide directly, what is collected automatically, and what comes from third parties.

What you provide directly:

• Full name & date of birth
• Mobile number & email address
• National ID number & photo (for KYC)
• Payment method details (bKash/Nagad number, etc.)
• Address (required for withdrawal verification)

What is collected automatically:

• Device type, operating system, and browser version
• IP Address and Approximate Location
• Login timestamps, game history, and betting logs
• Session Duration & Usage Patterns

3How Information Is Used

Poki 2 uses your information only for specific, lawful purposes. We never sell your data for marketing or advertising.

Primary purposes for using your data:

• Account & Service Management: Login, payment processing, and reward distribution.
• Identity verification: Age verification & KYC completion.
• Security & fraud prevention: Detecting suspicious activity.
• Customer support: Responding to your complaints and queries.
• Legal Obligations: Meeting regulatory requirements.
• Platform improvement: Analysing usage patterns to improve your experience.

Your email or phone number may be used to send you relevant promotional messages — however, you can opt out at any time. Options to disable notifications are available through your account settings or by contacting support.

4Who Your Data Is Shared With

Poki 2 never sells your personal information to third parties. Data may be shared in the limited circumstances below — and in each case, strict confidentiality agreements are in place:

• KYC Verification Service Providers: Specific information required for identity verification — only what is necessary.
• Payment processors: Financial information required to process transactions.
• Legal authorities: Under a valid court order or regulatory directive in accordance with Bangladeshi law.
• Security Partners: Limited data shared as required for cybercrime investigations.

If the scope of data sharing ever needs to expand, you will be notified in advance and your consent will be obtained where applicable.

5Data Security Practices

Poki 2 protects your data with multiple layers of security. Rather than relying on a single technology, we use a layered approach — so if one layer fails, the others remain active.

Technical safeguards:

• SSL/TLS 256-bit encryption — applied to all data transmissions
• AES-256 Encryption — for stored sensitive data
• Two-Factor Authentication (2FA) — for account access
• Auto logout — triggered after a defined period of inactivity
• Anomaly Detection — for identifying unusual activity

Organisational safeguards:

• Minimum access policy — staff can only view the data they need
• Regular third-party security audits
• Mandatory privacy training for all staff
• Data breach detection & response plan

6Cookie Policy

Poki 2 uses cookies on its website and app. Cookies are small text files stored on your device that help make your experience smoother on future visits.

Types of cookies poki 2 uses:

• Essential Cookies: Maintaining login sessions and security tokens — the platform cannot function without these.
• Functional Cookies: Remembering your language preference, last played game, and display settings.
• Analytics Cookies: Which pages get the most traffic and where issues occur — this data is collected entirely anonymously.

Poki 2 does not use third-party advertising tracking cookies. You can manage cookies through your browser or app settings, but disabling essential cookies may cause login and payment features to stop working.

7Your Data Rights

As a poki 2 member, you have full rights over your own data. Your key rights are outlined below:

8How Long Data Is Retained

Poki 2 does not retain data beyond what is necessary. Retention periods depend on the type of data and the purpose for which it was collected.

• Active Account Data: Retained for as long as your account remains active.
• Transaction & Betting Logs: 5 years after account closure — required for legal and regulatory compliance.
• KYC Documents: 5 years after account closure — required by law for identity verification purposes.
• Support Contact: 2 years — retained for dispute resolution reference.
• Session & device logs: 90 days — for security review purposes.
• Marketing Preferences: Retained until you make changes.

Once the retention period ends, data is securely deleted in a way that prevents recovery. The same retention periods apply to backup systems.

9Protection of Minors' Data

Poki 2 strictly enforces an 18+ policy. Age verification is mandatory to ensure no one under 18 can register.

We never knowingly collect data from minors. If a minor's data is collected by mistake and comes to our attention, the account is immediately closed and the data is deleted.

10Policy Changes & Contact

Poki 2 may update this Privacy Policy when necessary. For significant changes, you will be notified at least 30 days in advance via your registered email or app notification.

Continued use of the platform after any changes constitutes acceptance of the updated policy. The date of the latest version is always shown on this page.

For any privacy-related questions or concerns, please reach out to us directly: