Whether you have questions about deposits, withdrawals, games, or account issues — the poki 2 Help Center has clear answers for everything, all in one place.
Pick a category and jump straight to the information you need
How to deposit via bKash, Nagad & Rocket, including minimum deposit limits.
Rules, processing times, and limits for withdrawing your winnings.
Guides for updating your profile, verifying your identity, and keeping your account secure.
A straightforward guide to reading odds, placing bets, and using cashout in cricket and football.
Rules for Baccarat, Andar Bahar, and Roulette, plus tips on choosing the right table.
Terms and conditions for welcome bonuses, reload offers, and free spins.
Troubleshooting guides for Android and iOS app installation, updates, and connection issues.
How to enable two-factor authentication and report suspicious transactions.
Making a deposit on poki 2 is quick and straightforward. The entire process takes just three to five minutes. Follow the steps below to complete your first deposit successfully.
Click the "Log In" button in the top menu and sign in with your mobile number and password.
Your balance is displayed at the top right of the dashboard. Tap the "Deposit" button there.
Choose from bKash, Nagad, or Rocket — all three options are instant.
You can start from as little as ৳100. Enter the amount, tap "Confirm", then complete the payment in your mobile banking app.
Once your payment is successful, your poki 2 account balance is typically updated within 30 seconds.
| Method | Minimum | Maximum | Time |
|---|---|---|---|
| bKash | ৳100 | ৳50,000 | Instant |
| Nagad | ৳100 | ৳50,000 | Instant |
| Rocket | ৳200 | ৳30,000 | Instant |
| Bank Transfer | ৳500 | ৳2,00,000 | 1–3 Hours |
No charges are deducted from your deposit. poki 2 offers a completely fee-free deposit process.
Withdrawals on poki 2 are instant and hassle-free. Funds typically arrive in your mobile banking account within 15 minutes to 1 hour. VIP members receive priority processing and faster payouts.
Your KYC verification must be complete before you can make a withdrawal. Once verified, all future withdrawals are processed automatically — no repeat verification needed. The daily withdrawal limit is ৳1,00,000 (no limit for Diamond VIP members).
Withdrawals to bKash and Nagad typically arrive within 15 minutes — processing continues even after midnight.
Every withdrawal goes through a two-step verification process, so your money is always secure.
If your funds haven't arrived within 1 hour of making a withdrawal, contact our live chat directly. Share your transaction ID and our team will look into it immediately and resolve the issue. In most cases, delays are caused by a temporary problem on the bank's or mobile operator's end — not poki 2.
Simple Ways to Keep Your poki 2 Account Secure
Your password must be at least 8 characters long and include a mix of uppercase and lowercase letters, numbers, and special characters. Avoid using your name or date of birth as your password.
Enable 2FA in your account settings. Each time you log in, a one-time OTP will be sent to your mobile — even if someone else knows your password, they won't be able to access your account.
Verifying your identity adds an extra layer of security to your account. Simply upload photos of the front and back of your National ID along with a selfie — verification is usually approved within 24 hours.
Avoid logging in to poki 2 on public networks at cafes or bus stations. Use your personal mobile data instead — it keeps your information safe from theft.
Poki 2 will never ask for your password or OTP via email or SMS. If anyone requests this information, it's a scam. Report anything suspicious to our support team immediately.
Change your password every 3 months. Never reuse the same password across multiple accounts. Your poki 2 password should be used here and nowhere else.
Before placing your first bet on poki 2, getting a basic understanding of odds will help you get better results. Our Betting Guide section has easy-to-follow explanations on how to read odds for cricket, football, and live matches.
When playing Live Casino, always start with lower stakes. In Baccarat, you can begin a hand with as little as ৳50. If you're unfamiliar with the rules, poki 2's Help Center has dedicated tutorials for each game.
The cashout feature lets you secure a partial profit while a live match is still in progress — before the final result. It's an effective way to manage risk. Use it based on how the match is unfolding.
If you can't find a solution, our team is always here to help
The fastest way to get a response. An agent typically joins within 2 minutes.
Send a screenshot on WhatsApp and explain your issue — you'll get a quick resolution.
For detailed issues, email us at support@poki2.xyz. We'll get back to you within 6 hours.
Join our official Telegram group for updates and support all in one place.
Our Bengali support team is active around the clock. Chat with us now on live chat — most issues are resolved in under 2 minutes.