How do promotions like free spins or daily check-ins work?

Joining free spin and daily check-in offers is straightforward. For the daily check-in bonus, simply log in each day — accessing the app or website is enough to trigger the bonus automatically. For free spin offers, there are generally two ways to claim: first, wagering a specified amount on a designated game will automatically credit the free spins; second, you can claim them manually from the "Bonus" section using a promo code. Free spins typically expire within 24–48 hours, so make sure to use them in time. Winnings from free spins are usually credited to your bonus wallet and can only be withdrawn after meeting a specific wagering requirement — this condition is clearly stated on each offer's page or in the Bonus section. If you run into any issues, reach out via live chat for immediate assistance.

If a match is abandoned or suspended mid-way, will my bet be refunded?

If a match is cancelled or suspended, the outcome of any related bets depends on how much of the match was completed. As a general rule, if 80% or more of the scheduled match time has elapsed, bets are settled based on the result at that point. If the match has not started or is abandoned before the 80% threshold, all bets are voided and stakes are returned to the member's wallet. Certain bet types — such as "runs in the first over" or "first-half goals" — are governed by separate rules, as the specific segment in question has already been completed. In cricket, if a result is declared under the Duckworth-Lewis method, that result is treated as final. If you have any questions about how your bet was settled, contact support with your ticket number and we'll provide full details.

poki 2 | Terms and Conditions — Rules, Policies and Guidelines

1General Terms & Conditions

These Terms and Conditions form a legal agreement between the poki 2 platform and its users. They come into effect whenever you access the poki 2 website or mobile app.

Poki 2 is an internationally licensed online gaming and Sports Betting platform, operated for entertainment purposes and run in accordance with responsible gaming principles.

Please note: These terms and conditions may be updated at any time. You will be notified of any changes via your registered email or push notification. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.

In these Terms and Conditions, "we", "poki 2", or "the Platform" refers to the company operating poki 2. "You" or "user" refers to any registered or unregistered visitor.

2Account Registration

The following requirements must be met to open an account on poki 2:

You must be at least 18 years of age.
All information provided during registration must be accurate and truthful.
Each individual may hold only one account.
Opening multiple accounts using the same mobile number or National ID is prohibited.
It is the user's responsibility to keep their account password secure.

Poki 2 reserves the right to reject any application without review — particularly if the information provided appears to be false or the account seems to have been opened for fraudulent purposes.

Login Security: If you suspect unauthorised access to your account, change your password immediately and notify us via live chat. Account sharing is strictly prohibited.

3KYC Verification

Completing the KYC (Know Your Customer) process is mandatory for all poki 2 members. KYC must be completed before any withdrawal can be processed.

Documents that may be required:

National ID (NID) or Passport
Selfie or live photo
Proof of payment method (if required)

KYC verification is typically completed within 1–3 business days. If any issues arise during the process, our support team will reach out. Submitting false or altered documents is a serious violation and may lead to account closure.

4Deposits & Withdrawals

The following policies apply to all financial transactions on poki 2:

Transaction Type	Minimum Amount	Processing Time	Method
Deposit	৳100	Instant	BKash, Nagad, Rocket, Bank
Withdrawal	৳500	15–30 Minutes	BKash, Nagad, Rocket, Bank
Bank Transfer	৳5,000	1–3 Business Days	Direct Bank

Deposits must be made using a payment method in your own name. Third-party deposits are not accepted and may be returned.

Withdrawal Limits: Diamond members have no daily withdrawal limit. Daily limits apply to Silver and Gold members — see the VIP page for details. Withdrawals cannot be made directly from a bonus balance; wagering requirements must be met first.

There are no additional charges on deposits. However, your payment provider's own fees may apply — these are outside poki 2's control.

5Bonuses & Promotions

All bonus offers on poki 2 are subject to specific terms and conditions. Accepting a bonus constitutes agreement to its individual terms.

Welcome bonuses typically carry a 5–10x wagering requirement.
Free spin bonus winnings are generally credited to your cash balance, though in some cases they may be added as bonus credits.
Cashback bonuses are generally offered with no wagering requirements — however, always check the specific terms of each offer.
Attempting to claim the same bonus across multiple accounts may result in the closure of all associated accounts.
Poki 2 reserves the right to modify or cancel any bonus offer at any time.

To make a withdrawal using bonus money, the applicable wagering requirements must be met. If a withdrawal is requested before the bonus conditions are fulfilled, the bonus balance may be forfeited and only the original deposit returned.

To receive a referral bonus, the referred person must complete KYC verification and confirm their first deposit. Any attempt to earn referral bonuses through bots or fake accounts will result in all associated accounts being terminated.

6Betting Rules

The following rules apply to all betting activity on poki 2:

Once a bet is confirmed, it cannot be changed or cancelled.
Odds in Sports Betting can change at any time — the odds at the moment your bet is placed are final.
In the event of a disconnection during live betting, the result recorded in the system at that time will stand.
If a bet is placed at incorrect odds due to a technical error, poki 2 reserves the right to void that bet.
Placing the same bet across multiple events simultaneously (parlay) is permitted — however, parlay bonuses are subject to separate terms and conditions.

Match Cancellation Policy: If a sports event has not completed at least 80% of its scheduled duration, bets are generally voided and stakes refunded. Exceptions may apply depending on event-specific circumstances.

Casino game outcomes are determined by a Certified RNG system. If your connection drops mid-game, the result is securely saved on our servers — once you reconnect, your result and balance will be displayed accurately.

7Prohibited Activities

The following activities are strictly prohibited on poki 2 and may result in permanent account closure and forfeiture of funds:

Creating and operating multiple accounts
Bonus abuse or attempting to circumvent bonus terms
Use of auto-betting software or bots
Money laundering or illegal financial activities
Exploiting platform vulnerabilities for personal gain
Attempting to access another user's account
Completing KYC using false information or forged documents

If suspicious activity is detected, poki 2 may temporarily suspend an account for investigation without prior notice. If irregularities are confirmed during the investigation, the account will be permanently closed.

8Security & Privacy

Poki 2 takes the protection of your personal data seriously. We use SSL encryption and conduct regular third-party security audits to keep your information safe.

Your personal information is never sold to third parties.
KYC documents are used solely for identity verification purposes.
Payment details are stored in encrypted form.
Your gaming history is confidential and may only be disclosed when required by law.

For more details on our privacy practices, please visit our Privacy Policy See page.

9Responsible Gaming

Poki 2 considers responsible gaming an integral part of the platform. We believe gaming is a form of entertainment, not a source of income.

Responsible gaming tools available to members:

Set daily, weekly, or monthly spending limits
Self-exclusion options available from 7 days up to 6 months
Session Time Limit Option
Real-Time Spending & Time Notifications

Please note: Never play beyond your budget. Chasing losses by continuing to play is a warning sign. If you feel you have a problem, Responsible Gaming Find more details on the page.

Poki 2 is strictly for users aged 18 and above. We take the protection of minors seriously.

10Account Closure

Poki 2 may cancel or suspend an account under the following circumstances:

Any violation of the Terms and Conditions
Providing false information during KYC verification
Suspicious Financial Activity
Extended inactivity (accounts inactive for more than 18 months without a login will be marked as dormant)
At the user's own request

To close your account at your request, please contact support. Any verified balance will be returned provided all conditions are met. Bonus-earned balances are subject to verification before being returned.

11Dispute Resolution

If a dispute arises, please contact our support team first. Most disputes are resolved within 3–5 business days.

Steps for Dispute Resolution:

Contact us via live chat or email for further details.
Please attach screenshots or supporting evidence.
Keep your ticket number for reference.
If the senior team deems it necessary, an investigation will be initiated.
A final decision will be communicated via email.

Poki 2's decisions are considered final and binding, unless third-party arbitration is required.

12Changes to Terms & Effective Date

Poki 2 may update these Terms and Conditions at any time. For significant changes, users will be notified at least 7 days in advance via their registered email or an in-app notification.

Continuing to use the platform after any changes have taken effect constitutes acceptance of the updated terms. If you do not agree with the revised terms, please request account closure.

Current version: These Terms and Conditions were last updated in January 2026 and take effect from that date. All previous versions are superseded as of this date.

For any questions regarding these Terms, please reach out to our support team directly. We are always ready to assist you.

Poki 2 Terms & Conditions – Complete Platform Usage Policy

Summary of Key Terms

Account & Eligibility

Payments & Withdrawals

Bonuses & Promotions

Betting Rules

Prohibited Activities

Responsible Gaming

Table of Contents